Brands & Inventory

What are some of the brands you’ve hosted sample sales for in the past?

Marc Jacobs, Alexander Wang, 3.1 Phillip Lim, The Kooples, Sandro, Maje, Soulcycle, James Perse, Diesel, Stila Cosmetics, Bobbi Brown Cosmetics, Rebecca Taylor, and Rebecca Minkoff.. Just to name a few!

What types of merchandise do you carry?    

The type of merchandise we carry changes every week. Please call or see our events page to check out what we have in store or online that week!

Are these items true samples or product from the stores?    

For online events, we receive an assortment from the stores - no samples. To shop true samples visit one of our stores in NYC/LA/MIA.

How long will you carry one particular brand's merchandise?    

We hold shopping events and/or sample sales for one week's time. Sale duration typically ranges from 4-7 days.

How does pricing work?

Each event will be priced differently based on the brand. Discounts range from 60 - 90% off original retail. Any further reductions applied throughout the week are determined by the brand, 260 has no prior knowledge.

Do you restock?    

This is determined on a brand by brand basis. Follow us on Instagram or Subscribe to our Newsletter to be the first to hear about event updates.


Shopping Online

Who can I speak with regarding customer service for my online order?

If you are experiencing issues with your order, please email customercare@260samplesale.com within 30 days from your delivery date.
Our events have been known to see over 17k customers on opening day - this happens 2-4x per week, on a weekly basis. This creates a huge influx of emails and phone calls, we greatly appreciate your patience in this process.

Will items be available for the entire week?

Our events have been known to sell out very quickly. Be sure to shop First Day for exclusive products available - you can sign up and be notified when our events go live here!

Why was an item in my cart, not available when I checked out?

Items are first come, first serve. An item in your cart is not held for purchase. Due to the sheer volume of traffic for an online Sample Sale event, we cannot guarantee the item will be available once you get to check out. 


Shipping - Online

When will I receive my order?    

Please allow up to 3 weeks for your order to be fulfilled from the brands warehouse. After your order is fulfilled, you will receive an email confirmation with your tracking information.

Do you ship goods Internationally?    

We only ship domestically at this time. Not including Puerto Rico, Hawaii or Alaska.

Can I pay extra for Expedited shipping?    

We do not offer expedited shipping at this time.

What happens if I need to update my shipping address?

You must contact us within 24 hours to update your order.

Do I have to pay shipping on both orders if I make two+ separate purchases?    

The brands warehouses cannot combine orders. Each order is fulfilled and shipped separately - shipping costs will apply.

I only have a PO Box, can you still ship to me?    

We cannot ship to a PO Box at this time.



Exchanges/Returns - Online

Can I add or remove items from my order?    

You must contact us within 24 hours to update your order.

Can I return my purchased items?    

All items purchased are final sale; no exchanges, returns, or refunds.

Can I cancel my order?    

You must contact us within 24 hours to cancel. After this time, all orders are final sale.

Can I exchange items purchased same day if I realize I made an error?    

You must contact us within 24 hours to update your order.

I did not receive all of the items I purchased?    

Pending availability, 260 will coordinate with the brand to replace your missing items. If the item is no longer available, 260 will refund you for this item.

I received an incorrect item, what do I do?    

Email customercare@260samplesale.com imagery of the items you did receive. Pending availability, 260 will coordinate with the brand to replace or refund the item after reviewing your order.

What happens if the item is damaged?     

If an item you receive gets damaged in shipping, please email customercare@260samplesale.com with an image of the item + the box in which it was received. Items are sent to the sample sale for various reasons; overstock, previously returned from customer or a return from a department store. 260 can only accommodate issues regarding major damages. Unfortunately, due to the lifecycle of these items we cannot address minor damages.



Shopping a Physical Event

Is there typically a line to get in?

Each event is different. Each week we have a new brand entering our space and will result in a different customer, pricing and assortment.

Do I have to check my bag?

Yes. 260 Sample Sale has a mandatory coat & bag check. We appreciate your cooperation.

Can I bring a stroller inside?

There will be no strollers permitted on the selling floor. Strollers can be checked at coat check or left by the front door. The child and/or infant will need to be removed from the stroller.

Will there be a fitting room available?

Fitting rooms will be made available based on the needs of the store and brand. Please be prepared for either circumstance. 


Payment & Gift Cards

What forms of payment do you accept?

We accept PayPal + credit cards for online events.In New York City, Los Angeles and Miami, we accepted cash and credit cards.

Who can I speak with about my Billing Information?

Payment is captured upon checkout, you will receive an order confirmation. This confirms that your billing information is correct, and your order is being processed.

Can I purchase Wholesale?

We do not sell in bulk. First Come, First Serve.

Can I pay over the phone?

We do not accept payments over the phone.

Do you offer gift cards?

We do not currently offer gift cards.

Are purchases subject to sales tax?

260 Sample Sale follows state laws on sales tax.
Please email customercare@260samplesale.com for any inquiries.